Need to make changes? You can easily update your personal details and delivery address through your Ticketmaster account.
Please sign in to get started. Any updates made to your account will only affect future purchases and will not impact past orders.
You can update the following information:
- Edit Profile: Phone number, password
- Delivery Address: For future ticket deliveries
To update your profile, follow these steps:
- Sign in and go to “My Account”
- Select “My Profile”
- Update your personal information or delivery address
- Review your details
- Accept the Terms of Use and Privacy Policy
- Click “Confirm”
- Your information will be updated successfully
Important information
- Updating your password requires access to your registered email
- Changes to delivery address will apply to future bookings only
Updating an incorrect email address
If you entered an incorrect email address when creating your account, sign in using the registered email and update it under “My Profile” in your account settings
Troubleshooting
Unable to save changes
Please ensure all required fields are completed. Try refreshing the page or using a different browser
I have not received my verification code (OTP). What should I do?
Before requesting a new code, please ensure that:
- Your mobile number has been entered correctly, including the country code.
- Your Account Profile and Delivery Address information have been completed correctly.
- All registration information is entered using English or Thai characters only.
- You have attempted to request a new OTP multiple times.
Please note that international mobile numbers may occasionally experience delays or delivery issues due to local telecom provider restrictions.
If you still do not receive the verification code, please contact Customer Service and provide:
- Full name
- Registered email address
- Mobile number
- Country
- Screenshot of the error message (if available)
In some cases, additional identity verification may be required. Customers may be asked to provide a copy of their government-issued identification document (e.g. passport or national ID card) or other supporting documents to complete the account verification process.