You may collect your tickets in advance at ThaiTicketMajor (TTM) booths (11 main branches) according to the date and time specified in your purchase confirmation.
Outlet locations: Click
Alternatively, venue collection is available on the event day at the Box Office at the venue.
You can also log in to your account and view your tickets at:
ticketmaster.co.th
If you cannot locate your ticket, please contact our Call Center at 02-262-3456 (Monday – Sunday, 09:00 AM – 07:00 PM)
Contact Us: Click
Please prepare the required documents based on your payment method:
Cash / E-Payment (K PLUS / TrueMoney / QR / Alipay / WeChat Pay):
- Order confirmation (ThaiTicketMajor)
- Receipt or proof of payment (e.g. mobile app)
- Valid ID card or passport of the purchaser
Credit / Debit Card:
- Order confirmation (ThaiTicketMajor)
- Valid ID card or passport of the purchaser
- Actual credit/debit card used for payment
If the purchaser is NOT the cardholder:
- Signed copy of the cardholder’s ID/passport
- Power of Attorney signed by the cardholder
Important: These documents are required to confirm authorization from the cardholder.
Where to obtain the Power of Attorney form:
The form is available on page 2 of the purchase confirmation PDF, which can be downloaded from the “Purchase History” page on the website.
If you are unable to collect the ticket in person, you may authorize a representative to collect it on your behalf.
Required documents for ticket collection by representative:
Cash / E-Payment (K PLUS / TrueMoney Wallet / QR / Alipay / WeChat Pay):
- Order confirmation + completed Power of Attorney
- Signed copy of the cardholder’s ID/passport
- Signed copy of the purchaser’s ID/passport
- ID card/passport of the representative
Credit / Debit Card:
- Order confirmation (ThaiTicketMajor) + completed Power of Attorney
- Signed copy of the credit card holder’s ID/passport
- Signed copy of the purchaser’s ID/passport
- ID card/passport of the representative
Important:
- All required documents must be provided
- Incomplete documents may result in ticket collection being denied
1. Can I receive my tickets by post?
Yes, ticket delivery by post is available for selected events, depending on the ticket format.
2. How long does delivery take?
- For events using paper tickets or plastic tickets, delivery is typically completed within 10 days.
- For events using plastic tickets, delivery may take longer than 10 days in case of production delays.
3. What happens if my tickets cannot be delivered?
If the tickets are returned to ThaiTicketMajor by postal service for any reason, customers are required to collect the tickets at the venue on the event day.
4. Can my ticket be redelivered?
Yes, redelivery can be arranged at least 10 days prior to your event date.
For further assistance, please contact our Customer Service:
- Call Center: +66 2 262 3456
- Email: cs@thaiticketmajor.com
Customers may present the following as valid payment evidence and order details:
- Original payment receipt
- Credit or debit card + purchase order
If the customer is NOT the cardholder:
- Signed copy of the cardholder’s ID/passport
- Power of Attorney signed by the cardholder
Other accepted payment methods:
- ATM payment slip or bank counter receipt
- Online payment (e.g. K-WEB Shopping Card): Mobile proof or printed confirmation
- K-PAY-Plus: Mobile proof or printed confirmation
- M-PAY: Mobile proof or printed confirmation
- AirPay: Mobile proof or printed confirmation
Important:
- Digital proof of payment is accepted (mobile screen or printed copy)
- Please ensure all details are clear and readable