Can I get a refund if I cannot attend the event?
Unfortunately, once a transaction has been confirmed, refunds or exchanges are not permitted.
Refunds are only available if the event is cancelled or postponed, subject to the terms and conditions of each event.
What happens if an event is cancelled or postponed?
If an event is cancelled or postponed, you may be eligible to request a refund.
Please note that refund terms and conditions may vary depending on each event. Customers are advised to review the specific conditions on the official event page.
The credit card used to purchase the ticket has expired. Can I still receive a refund?
Yes. Approved refunds will still be processed even if the credit card used for the original purchase has expired.
However, the refund process may vary depending on your issuing bank. Please contact your bank directly for further assistance on how the refunded amount will be credited to you.
Important Notes
- All ticket sales are final unless otherwise stated.
- Refund eligibility is subject to the event organizer’s terms and conditions.
- Processing times may vary depending on the payment method and financial institution.