What is Ticket Protect?
Ticket Protect is an optional add-on service that provides enhanced refund protection, allowing customers to request a refund if they are unable to attend an event due to specific unforeseen circumstances.
For more details, please visit: Ticket Protect
What situations are covered under Ticket Protect?
Ticket Protect covers incidents that occur after ticket purchase and within 30 days before the event date, including:
- Serious illness, injury, or quarantine
- Death or serious illness of an immediate family member
- Damage to your residence (e.g. fire, flood, natural disaster)
- Being called as a court witness
- Accidents or car breakdown while traveling to the event
- Job relocation (domestic or international)
- Natural disasters preventing travel
- Exams scheduled on the event date
How much will I be refunded?
You will receive a refund of the full ticket face value paid for the event.
Service fees and other additional charges are not included.