Policies and Guidelines

Customers may request to change their seats, seat zones, or show rounds under the following conditions:

Conditions

1. Ticket changes are allowed only for higher-priced seats.
   • If the original ticket was purchased at a discounted price, customers may change to a ticket of the same full price level.
   • Changes to lower-priced tickets are not permitted.
2. A ticket change fee of 60 Baht per ticket will apply.
3. Discounts can be used only once. Customers must pay any price difference when upgrading tickets.
4. Ticket upgrades must be completed at least 1 day before the show date.

Required Documents

• Original ticket (if already issued)
• Receipt or proof of payment (if the ticket has not yet been issued)
• Authorization documents (if the requester is not the original purchaser)

Please contact ThaiTicketMajor main branches for assistance.

Outlet locations: Click

Tickets are non-refundable once the transaction has been completed.

Refunds are only available if customers have purchased Ticket Insurance (Ticket Protect). Customers must contact the insurance provider directly to submit a claim.

Contact Information

Tel: 1352 (Press 2)
Monday – Friday, 8:45 a.m. – 5:00 p.m.

Email: ticketprotect@tsi.co.th

If a reserved seat ticket is lost, ticket reprints are not permitted.

Customers must contact the ticket booth at the venue on the show date and present the required documents for verification.

Required Documents

1. ID card or passport of the ticket purchaser
2. If the requester is not the purchaser:
   • Signed copy of the purchaser’s ID card or passport
   • Authorization letter allowing ticket collection on behalf of the purchaser
   • ID card or passport of the requester
3. Police report confirming the lost ticket

Ticket issuance is subject to verification by ThaiTicketMajor staff and approval from the event organizer.

ThaiTicketMajor is unable to verify the authenticity of tickets through photos or images.

Ticket validity can only be confirmed by scanning the barcode at the venue entrance.

To ensure your tickets are valid, customers are strongly advised to purchase tickets only through official ThaiTicketMajor channels, including the website, Call Center, or authorized outlets.

Only tickets purchased directly from ThaiTicketMajor are guaranteed for entry to the event.

Children with a height exceeding 90 cm are required to purchase a regular-priced ticket.

Please note that ticket policies for children may vary depending on the event. Customers are advised to review the specific event details before purchasing.