If an event is canceled, we’ll notify you by email with information about the refund process and any action you may need to take. Refund options and instructions may vary depending on the event and your original payment method.
Refunds or ticket returns are only available within the period specified for each event, so please refer to your cancellation email for the applicable refund period and instructions.
If you paid using any of the following payment methods:
Visa, Mastercard, JCB, UnionPay, WeChat Pay, Alipay, TrueMoney or ShopeePay
Your refund will be automatically processed to the original payment method used for the purchase. No action is required, and you don’t need to return your tickets.
If the credit card used for the purchase has been canceled, expired, or is no longer valid, the refund will still be processed to the original card. Your card-issuing bank will handle the refund to the relevant account or card according to its procedures. If you do not receive the refund within the specified time frame, please contact your card-issuing bank to check the status of the refund.
The refund process may take up to 60 days. The actual time it takes for the refund to be credited may vary depending on the policies and processing times of your card-issuing bank or payment service provider.
If you paid by cash or Mobile Banking
Please follow the refund instructions provided for your specific event, as the process and requirements may vary. You may:
- Receive a Refund Link to submit your refund information and supporting documents; or
- Be asked to return your tickets and provide the required information and documents at one of the 11 ThaiTicketMajor main outlets.
For refunds to a bank account, you may be required to provide:
- A copy of the ticket purchaser’s national ID card or passport
- A copy of the first page of the bank passbook or bank account details
Once we have received your complete information and supporting documents, the refund will be transferred to your nominated bank account within 60 days.
What will be refunded?
Your refund will be based on the applicable refund conditions for your event. As per our Purchase Policy, certain fees, such as service, payment, and delivery fees may not be refundable.
Tickets purchased at a Box Office or Outlet
If you purchased tickets at a Box Office or Outlet and provided your contact details when purchasing, we'll attempt to contact you through these channels. If you didn't provide any contact details, please contact Fan Support.
Please follow the refund instructions provided for your event, as the refund process may vary depending on your payment method and the event refund conditions.
For more information, visit our help page or see our Purchase Policy.