If an event is rescheduled or moved, we’ll notify you by email with the updated event details and let you know if you need to take any action.
Will my original tickets still be valid?
Depending on the changes to the event, your original tickets may remain valid for the new date or venue, or you may be provided with new tickets, new seats or other available options.
Please check your email or the event announcement for further details and instructions.
Can I change my tickets to another performance?
In some cases, the Event Organizer may offer you the option to change to another performance. We'll notify you by email and include the available options, which vary by event. If this option is available, you’ll need to make your request within the request window for the event. Requests may not be accepted after the request window has ended.
Please refer to the event change email for information specific to your event.
What happens if my seat is changed?
If the event change affects your seat, you may be provided with a new ticket, a new seat or other available options, depending on the event. We’ll notify you of your options by email and provide further details and instructions if you need to take any action.
Can I request a refund?
In some cases, the Event Organizer may offer you the option to request a refund. If refunds are available, we'll include this in the event change email. If they're available and you choose this option, you’ll need to make your request within the request window for the event. Requests may not be accepted after the request window has ended.
Once your request has been received, we'll process your refund. It should appear in your account within 60 days. Refund processing times may vary depending on your original payment method.
The request window, as well as instructions for submitting your request, will be included in the event change email. Please refer to the email for information specific to your event.
For more information about refund methods and processing times, visit our help article What happens if my event is canceled?
What if I purchased my tickets at a Box Office or Outlet?
If you purchased tickets at a Box Office or Outlet and provided your contact details when purchasing, we'll attempt to contact you through these channels. If you didn't provide any contact details, please contact Fan Support.
Please follow the refund instructions provided for your event, as the refund process may vary depending on your payment method and the event refund conditions.
Refund policies are determined by the Event Organizers on an event-by-event basis and may be subject to their limitations.
For more information, see our Purchase Policy.